Refund policy

We have a 30-day Damage and Issue policy, which means you have 30 days after receiving your item to put in a request. 

To be eligible for a replacement, your item must be damaged, lost because of the wrong address, or lost because of the postal service misplacement. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at support@vanquishcare.com.

If your replacement is accepted, we’ll send you an email confirmation, as well as an order shipment email with tracking information. 

You can always contact us for any replacements question at support@vanquishcare.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Vanquish Care products cannot be returned. We cannot accept returns on sales.

Refunds

Refunds are given ONLY if the product can't be delivered to the customer. 
We will notify you once we’ve communicated with the customer and inspected your reason for the refund, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund. Please contact us at support@vanquishcare.com.